Digital Adoption, Amplified by AI
Personalized step-by-step interactive guidance using patented voice, text-bubbles and visual cues to achieve the ultimate self-service experience across all channels.
Trusted By
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Toonimo Benefits
SIMPLIFY USER TRAINING & ONBOARDING PROCESSES
Drive increased training and adoption across all digital channels with interactive audio-visual and text bubble walkthroughs
REDUCE TRAINING & ONBOARDING COSTS
Deliver an intuitive self-service experience and reduce onboarding times with increased efficiency
INCREASE SALES & CONVERSIONS
Guide your website visitors to actionable conversions with an in-store service oriented approach
Time to onboard
54%
Live Training Requests
31%
User Adoption
47%
User satisfaction rating
93%
Live Training Hours
55%
Time to onboard
48%
Live Training Requests
22%
User Adoption
59%
User satisfaction rating
89%
Live Training Hours
49%
Time to onboard
44%
Live Training Requests
17%
User Adoption
53%
User satisfaction rating
83%
Live Training Hours
42%
Time to onboard
51%
Live Training Requests
21%
User Adoption
64%
User satisfaction rating
94%
Live Training Hours
55%
Time to onboard
46%
Live Training Requests
26%
User Adoption
57%
User satisfaction rating
87%
Live Training Hours
38%
Time to onboard
58%
Live Training Requests
21%
User Adoption
69%
User satisfaction rating
89%
Live Training Hours
44%
Time to onboard
54%
Live Training Requests
31%
User Adoption
47%
User satisfaction rating
93%
Live Training Hours
55%
Time to onboard
48%
Live Training Requests
22%
User Adoption
59%
User satisfaction rating
89%
Live Training Hours
49%
Time to onboard
44%
Live Training Requests
17%
User Adoption
53%
User satisfaction rating
83%
Live Training Hours
42%
Time to onboard
51%
Live Training Requests
21%
User Adoption
64%
User satisfaction rating
94%
Live Training Hours
55%
Time to onboard
46%
Live Training Requests
26%
User Adoption
57%
User satisfaction rating
87%
Live Training Hours
38%
Time to onboard
58%
Live Training Requests
21%
User Adoption
69%
User satisfaction rating
89%
Live Training Hours
44%
Time to onboard
54%
Live Training Requests
31%
User Adoption
47%
User satisfaction rating
93%
Live Training Hours
55%
Time to onboard
48%
Live Training Requests
22%
User Adoption
59%
User satisfaction rating
89%
Live Training Hours
49%
Toonimo Products
Walkthroughs
Surveys
IVR
Accessibility
Widget
Analytics &
Insights
RPA
Chat/Voice
bots
Knowledge
Base
Walkthroughs
Take the user on a step-by-step journey. This method not only guides the user by telling them what to do but will wait until the user completes that specific task in order to continue to the next step. Step-by-step guidance is great when training or onboarding and keeps the user interacting with the page. Toonimo wants the user not only to have a great experience but also to walk away with the knowledge on how to use the platform. Interactions in each walkthrough can consist of :
- Text bubbles
- Patented Audio-visual guidance. (real-time voice guidance, animated coachmarks)
[Try It Live\
Surveys
Toonimo’s Surveys feature enables clients to collect feedback from end-users. Surveys can be served according to segmentation rules or be added at any step in a walkthrough. The Survey Analytics dashboard provides insights to the client to complete the feedback loop for further optimization.
Multiple Choice - Users can select a single response from a list of provided responses
NPS - Users can provide a numerical rating on a scale as a response
Free Text - Users can type in a custom response
[Try It Live\
IVR
Toonimo’s Interactive Voice Response (IVR) allows enterprises to create multilingual flows within automated phone system technologies, including conversational (bi-directional voice) state of the art abilities, voice directed surveys, automated KYC verifications and more.
[Try It Live\
Accessibility Widget
Toonimo’s accessibility widget was created to allow everyone the best experience possible.
The accessibility widget that automates accessibility issues fixes in web platforms.
We are very proud of it and the ease of use it provides to individuals with disabilities.
This product will enable consumer-facing websites or portals and apps used for internal employee training needs (patent pending) to automatically fix ADA compliance issues.
Toonimo’s accessibility widget adds these compliances: WCAG 2.1, ADA Title III, Section 508, ACA, EAA/EN301549.
[Try It Live\
Analytics & Insights
Toonimo provides clients with a full enterprise data analytics suite that is designed to understand the overall impact and usage of each Toonimo product. These data services were built with the intention to be customizable to a business’s goals and insightful to how the end-user interacts with a company’s online resources. Toonimo built these reporting tools while setting a default of not using or processing any PII.
Toonimo Insights was built to measure user behavior outside of a walkthrough. Understanding how users interact with each page allows Toonimo to quickly identify any challenge areas that will require additional layers of help. These findings can be applied to how each guidance is being built.
[Try It Live\
RPA
Toonimo RPA (Robotic Process Automation) is a widely used Toonimo product that allows clients to automate business processes to save time and effort on redundant tasks.
Examples Includes:
- Fill out forms or input fields automatically
- Complete repetitive tasks without any interaction
- Auto click, Typing, Select, Scroll, Show/Hide of elements
- Navigation and a lot more!
[Try It Live\
Voice & Chat bots
Toonimo’s conversational interfaces allow users & employees to become self-sufficient using contextual machine learning based algorithms.
- Chatbot - Simulates a conversation with an agent that can integrate into your backend systems’ APIs, serve Toonimo related contents, use Toonimo’s RPA and more.
- Patented Voicebot - a Siri™ like bi-directional conversational approach to assist users throughout complex portals and applications that uses all of the chatbot abilities and adds the human touch which gives you the ultimate conversational user experience.
[Try It Live\
Knowledge Base
Toonimo’s robust knowledge base provides an organized library of content fully accessible in any language. Users can browse and search for the walkthroughs they need to fulfill tasks and self-serve.
Curriculums can be triggered inside the knowledge base to kickstart any orientation or onboarding process or a simple task completion experience. Toonimo can import documentation from any existing LMS in order to create a centralized area for all L&D (Learning & Development) needs. This content can be in the form of PDF’s, Articles, Videos and Web Links. Toonimo provides reporting on how users interact with the Knowledge Base to maximize the delivery of which content to include by providing both positive and negative keywords your users searched for.
[Try It Live\
\ \ Walkthroughs](/#w-tabs-0-data-w-pane-0) .svg)\ \ Surveys](/#w-tabs-0-data-w-pane-1) .svg)\ \ IVR](/#w-tabs-0-data-w-pane-2) .svg)\ \ Analytics &\ \ Insights](/#w-tabs-0-data-w-pane-3) .svg)\ \ RPA](/#w-tabs-0-data-w-pane-4) .svg)\ \ Chat/Voice\ \ bots](/#w-tabs-0-data-w-pane-5) .svg)\ \ Knowledge\ \ Base](/#w-tabs-0-data-w-pane-6) \ \ Accessibility\ \ Widget](/#w-tabs-0-data-w-pane-7) \ \ Desktop\ \ Application\ \ Support](/#w-tabs-0-data-w-pane-8) \ \ Mobile Native\ \ App Support](/#w-tabs-0-data-w-pane-9)
Walkthroughs
Take the user on a step-by-step journey. This method not only guides the user by telling them what to do but will wait until the user completes that specific task in order to continue to the next step. Step-by-step guidance is great when training or onboarding and keeps the user interacting with the page. Toonimo wants the user not only to have a great experience but also to walk away with the knowledge on how to use the platform. Interactions in each walkthrough can consist of:
- Text bubbles
- Patented audio-visual guidance (real-time voice guidance, animated coachmarks)
[Try It Live\
.svg)
Surveys
- Multiple Choice - Users can select a single response from a list of provided responses
- NPS - Users can provide a numerical rating on a scale as a response
- Free Text - Users can type in a custom response
[Try It Live\
.svg)
IVR
[Try It Live\
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Analytics & Insights
[Try It Live\
.svg)
RPA
Examples Include:
[Try It Live\
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Chat & Voicebots
Toonimo’s conversational interfaces allow users & employees to become self-sufficient using contextual machine learning based algorithms.
- Chatbot - Simulates a conversation with an agent that can integrate into your backend systems’ APIs, serve Toonimo related contents, use Toonimo’s RPA and more.
- Patented Voicebot - a Siri™ like bi-directional conversational approach to assist users throughout complex portals and applications that uses all of the chatbot abilities and adds the human touch which gives you the ultimate conversational user experience.
[Try It Live\
.svg)
Knowledge Base
Curriculums can be triggered inside the Knowledge Base to kickstart any orientation, onboarding process, or even just a simple task completion experience. Toonimo can import documentation from any existing LMS in order to create a centralized area for all L&D (Learning & Development) needs. This content can be in the form of PDFs, articles, videos and web links. Toonimo provides reporting on how users interact with the Knowledge Base to maximize the delivery of the most relevant content by providing both positive and negative keywords your users searched for.
[Try It Live\
Accessibility Widget
Toonimo’s accessibility widget was created for everyone to enjoy the best experience possible.
This product enables consumer-facing websites, portals or apps used for internal employee training needs (patent pending) to automatically fix ADA compliance issues, and we are very proud of the ease of use it provides to individuals with disabilities.
Toonimo’s accessibility widget adds these compliances:
- WCAG 2.1
- ADA Title III
- Section 508
- ACA
- EAA/EN301549
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Desktop Application Support
Benefit your users inside all Win32 based applications to maximize the usage potential for your internal application needs.
Mobile Native App Support
Toonimo is a fully responsive platform on all mobile devices including iOS and Android phones for mobile web. For Mobile Native apps both Android and iOS are supported to ensure that brands can guide any users via their native application.
Sample Internal Applications
Demo Examples
Previous
\ \
Bill Explanation Demo
Bill explanation demo for telco' customers
\ \
User Onboarding Demo
Audio and Text Bubble demo for onboarding a new user
\ \
SaaS Onboarding Demo
Demo for onboarding a new user on your SaaS platform
\ \
Form Fill Demo
Demo for helping users get an insurance quote
\ \
Salesforce Training Demo
Audio-visual demo for Salesforce training
\ \
Microsoft Dynamics 365 Demo
Demo for Microsoft Dynamics 365 with audio-visual walkthroughs
\ \
Bill Explanation Demo
Bill explanation demo for telco' customers
\ \
User Onboarding Demo
Audio and Text Bubble demo for onboarding a new user
\ \
SaaS Onboarding Demo
Demo for onboarding a new user on your SaaS platform
\ \
Form Fill Demo
Demo for helping users get an insurance quote
\ \
Salesforce Training Demo
Audio-visual demo for Salesforce training
\ \
Microsoft Dynamics 365 Demo
Demo for Microsoft Dynamics 365 with audio-visual walkthroughs
\ \
Bill Explanation Demo
Bill explanation demo for telco' customers
\ \
User Onboarding Demo
Audio and Text Bubble demo for onboarding a new user
\ \
SaaS Onboarding Demo
Demo for onboarding a new user on your SaaS platform
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Integrations
LMS Analytics Helpdesk CRM HCM ERP SSO
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Testimonials
Previous
"Toonimo’s outstanding professional services managers have been instrumental in streamlining our ability to implement Toonimo on our in-house IIP investor tool. Response times have been quick, efficient and have allowed our team to spend time on other important tasks. Custom feature requests have given our first time users a true onboarding experience with custom modals that personalize their ability to pick and choose what type of walkthrough content they want to engage with.”
Amy Miller,
Vice President C&IS Digital
Northern Trust
“Toonimo explains Telus' online bill with a real human voice and interactive visual cues. While explaining the bill itself, thus reducing the support cost. ”
MANDIE ALLIETTA,
Vice President C&IS Digital
TELUS
"Toonimo is guiding the users in receiving government benefits when it comes to subsidized cell phones. Making sure the experience is quick and easy to complete.”
Amy Miller,
Vice President C&IS Digital
Q-Link Wireless
"Toonimo guides the users within a certain area in the funnel to make sure they are able to sign up correctly. While explaining the page itself, thus increasing the conversions rate and customer loyalty.”
Amy Miller,
Vice President C&IS Digital
Orange
“Using human voice and live graphics, Toonimo has made our online self-service much more intuitive and simple while reducing our support load. We’re very pleased with the results of our partnership. ”
MANDIE ALLIETTA,
Vice President C&IS Digital
GROUPON
Amy Miller,
Vice President C&IS Digital
Northern Trust
“Toonimo explains Telus' online bill with a real human voice and interactive visual cues. While explaining the bill itself, thus reducing the support cost. ”
MANDIE ALLIETTA,
Vice President C&IS Digital
TELUS
Amy Miller,
Vice President C&IS Digital
Q-Link Wireless
Amy Miller,
Vice President C&IS Digital
Orange
MANDIE ALLIETTA,
Vice President C&IS Digital
GROUPON
Amy Miller,
Vice President C&IS Digital
Northern Trust
Next
Accessibility Icon